Refund policy

RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at greenteamexoticsofficial@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Items sent back without first requesting a return will not be accepted.

You can always contact us with return questions at greenteamexoticsofficial@gmail.com.

DAMAGES & ISSUES

Please inspect your order when you receive it. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

If the return is due to an error on our part or an eligible damaged or defective item, Green Team Exotics will cover the applicable return shipping costs.

EXCEPTIONS / NON-RETURNABLE ITEMS

Custom or personalized products and gift cards cannot be returned. Items specifically marked as Final Sale are also not eligible for return.

Please contact us at greenteamexoticsofficial@gmail.com if you have questions about the return eligibility of a specific item.

EXCHANGES

We do not process direct exchanges. The fastest way to get a different size or item is to request a return for the original item. Once the return is accepted, you can place a separate order for the item you want.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the policy above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days as provided by applicable law.

Returned merchandise must be in the same condition in which it was received — unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

REFUNDS

We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part or an eligible damaged, defective, or incorrect item.

If more than 15 business days have passed since we approved your refund, contact us at greenteamexoticsofficial@gmail.com.